At Careoon Ltd, we strive to ensure complete customer satisfaction with every purchase. We understand that sometimes products may not meet your expectations or requirements. This Return Policy outlines the process and conditions for returning products purchased from Careoon Ltd.

Return Period

Customers may return products within 30 days of receipt. The return period begins on the day the product is delivered to the shipping address provided at the time of purchase.

Return Conditions

• Products must be in their original condition, unused, and with all original packaging including tags, labels, and accessories.
• Proof of purchase (order number, receipt, or invoice) must be provided with all return requests.
• Personal care items, perishable goods, custom-made products, and downloadable products are not eligible for return unless they are defective.
• Sale items may be subject to different return conditions, which will be clearly communicated at the time of purchase.

Return Process

To initiate a return, please follow these steps:

• info@careoon.uk within the 30-day return period.
• Provide your order number, the items you wish to return, and the reason for the return.
• Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
• Package the items securely with all original packaging and include the RAN in your return package.
• Ship the package to the address provided in the return instructions.

Refunds

Once we receive and inspect your return, we will process your refund according to the following guidelines:

• If the items are in their original condition, a full refund will be issued to the original payment method.
• Refunds will be processed within 5-7 business days after we receive your return.
• Shipping costs for the original delivery are non-refundable unless the return is due to our error or a defective product.
• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange a product for a different size, color, or model, please follow the same return process and indicate your exchange preference when contacting our customer service team. Exchanges are subject to product availability.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of receipt. Provide photos of the damaged product and packaging to expedite the process. We will arrange for the return and replacement of the item at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please check your bank account again and then contact your credit card company or bank. There is often some processing time before a refund is posted. If you've completed these steps and still haven't received your refund, please contact our customer service team.

Contact Us

If you have any questions about our Return Policy, please contact us:

• Email: info@careoon.uk
• Phone: +447919889718
• Address: Careoon Ltd,287 High Street, Slough, England, SL1 1BD.